Refund & Cancellation Policy – Okanagan Warriors Adventure (OWA)

At Okanagan Warriors Adventure (OWA), a property of MLK Abilities Inc., we are committed to delivering high-quality adventure experiences, obstacle courses, and training programs. Please review our policy regarding cancellations, rescheduling, and refunds for events and activities.

General Policy
OWA does not sell physical products. All sales involve services, such as obstacle course experiences, camps, workshops, and coaching. Refund conditions may vary depending on the type of service booked, the logistics involved, and our operating partners.

All bookings made online through Singenuity or any authorized platform are subject to the terms agreed upon at the time of registration.

Refunds and Cancellations
Unless otherwise stated on the specific event or course page:

  • Cancellations requested more than 14 days prior to the event start may be eligible for a partial refund, credit, or rescheduling option.

  • Cancellations within 14 days of the event start date may not be eligible for a refund due to instructor scheduling, staff commitments, and limited participant spots.

  • No-shows or same-day cancellations are not refundable.

  • For certain special events, bootcamps, or certification programs, no refunds are offered due to limited space and upfront costs. These conditions will be clearly outlined at the time of booking.

  • Administrative or rebooking fees may apply. A processing fee of up to 20% may be charged in cases of:

    • Late cancellations without sufficient notice

    • Unjustified refund requests outside the allowed period

    • Disruptive behavior, breach of conduct, or safety violations leading to removal from the activity

Refund Process
If a refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer. If more than 15 business days have passed and you have not received your refund, please contact us at info@okanaganwarriors.ca.

Special Notes on External Registration (Singenuity)
OWA uses Singenuity as a third-party platform for event registration and payment processing. By registering through their interface, you agree to any platform-specific terms. Please review your confirmation email and terms shown at checkout for any event-specific cancellation or refund policies.

Transfers & Rescheduling
In some cases, you may request to transfer your registration to another event date. Approval will depend on:

  • Availability in upcoming sessions

  • Nature of the event (some seasonal camps or special programs cannot be moved)

  • Timing of the request

All requests for transfer or credit must be made in writing via email.

Questions or Concerns
For questions regarding this policy or to verify whether a specific event qualifies for a refund or credit, please contact:

Email: info@okanaganwarriors.ca
Website: www.okanaganwarriors.ca

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